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Why was the Bluetooth pairing with my NEO machine unsuccessful?
Bluetooth connectivity issues can happen from time to time, but they can usually be solved by following these steps:
- Make sure that your machine is correctly plugged in and switched on.
- Check that your machine isn’t too far from your phone. If so, move closer. During the pairing process, your phone should remain within 1.5m from your machine.
- Ensure that your machine isn’t already connected to another Bluetooth enabled device or phone in your household. While multiple phones can be connected to the same machine, only one phone can be connected at a time. Quit the Dolce Gusto app or turn Bluetooth off on other devices to allow your phone to connect.
- Look for possible interference, including wireless devices, baby monitors, fluorescent lights, microwaves and materials like metal and concrete.
- See if there’s an existing Bluetooth connection in your phone settings. If so, remove it and try pairing it again.
Follow these instructions to remove a device on iOS:
Open “Settings” and then “Bluetooth”. Under the list of “My Devices”, find the one you want to remove and tap on the information icon. Now hit “Forget This Device”.
Follow these instructions to remove a device on Android:
Open “Settings” and then “Bluetooth”. Under the list of “My Devices”, find the one you want to remove and tap on the information icon. Now hit “Forget This Device”.
If your Bluetooth connection is still unsuccessful, it’s likely that your machine has a technical issue. Please contact the NESCAFÉ® Dolce Gusto® hotline on 0800 707 6066, and our team will do their best to solve it.
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