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Why can’t my device find my NEO machine?
In our world, where everything is connected 24/7, it’s not unusual for signals to cross and cause the connection to drop out. If your device can’t find your NEO machine, follow these steps:
- Check that your machine is correctly plugged in and switched on.
- Make sure your machine isn’t too far from your device. If so, move closer
- Ensure that Bluetooth is enabled on your phone.
If your device still can’t find your machine, it’s likely that it has a specific issue. Please contact the NESCAFÉ® Dolce Gusto® hotline on 0800 707 6066, and our team will do their best to solve it.
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