First things first, turn off and unplug your machine. Wait for 10 seconds, plug it back in and turn it on.

Is the start button on your NEO machine still displaying a steady red light? It’s likely that your machine has a technical issue.  

Please contact the NESCAFÉ® Dolce Gusto® hotline on 0800 707 6066, mention that your machine has error “n2-error-10003", and our team will do their best to solve the issue