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Why has my NEO lost Bluetooth connection?
This can occur if the Bluetooth connection drops out during a process in which is it required, but it can usually be fixed by following these steps:
- Make sure that your machine is correctly plugged in and switched on.
- Check that your machine isn’t too far from your phone. If so, move closer. During the pairing process, your phone should remain within 10m from your machine.
- Ensure that your machine isn’t already connected to another Bluetooth enabled device or phone in your household. While multiple phones can be connected to the same machine, only one phone can be connected at a time. Quit the Dolce Gusto app or turn Bluetooth off on other devices to allow your phone to connect.
- Look for possible interference, including wireless devices, baby monitors, fluorescent lights, microwaves and materials like metal and concrete.
- Redo the Bluetooth pairing process. Ready to go? Here’s how you pair your device with your NEO via Bluetooth.
If your Bluetooth connection is still unsuccessful, it’s likely that your machine has a technical issue. Please contact the NESCAFÉ® Dolce Gusto® hotline on 0800 707 6066, and our team will do their best to solve it.
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