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Why has my Wi-Fi network disappeared?

Occasionally, the Wi-Fi network may disconnect from the machine and disappear from the list of networks on your device. If this does happen, try one of these possible solutions:

  • Ensure that your machine isn’t too far from your router. If so, move closer.
  • Verify that your Wi-Fi network isn’t hidden
  • Switch off your router and wait for five minutes before switching it back on. This straightforward reboot can often do the trick!

If your Wi-Fi network still doesn’t appear on the list of networks, it’s likely that your machine has a technical issue. Please contact the NESCAFÉ® Dolce Gusto® hotline on 0800 707 6066 and our team will do their best to solve the issue.

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