• Confirm that both your machine and router are correctly plugged in and switched on.
• Ensure that your machine isn’t too far from your router. If so, move closer.
• Check if other Wi-Fi enabled devices in your home can connect to your router.
• Verify that your Wi-Fi network isn’t hidden.
• Take a look for possible interference, including other nearby Wi-Fi networks, wireless devices, baby monitors, fluorescent lights, microwaves and materials like metal and concrete.
• Make sure other devices aren’t using too much bandwidth.
• Switch off your router and wait for five minutes before switching it back on. This straightforward reboot can often do the trick!

If your Wi-Fi connection is still unsuccessful, it’s likely that your machine has a technical issue. Please contact the NESCAFÉ® Dolce Gusto® hotline on 0800 707 6066, and our team will do their best to solve it.