• Double check the password that you have entered and try again.
• Disconnect another device from your network to enable your NEO to connect as you may have reached the maximum number of connected devices.
• Check if your network’s security settings allow more connections or that your router isn’t blocking new unknown devices.
• Switch off your router and wait for five minutes before switching it back on. This straightforward reboot can often do the trick!
• Test to see if other Wi-Fi devices can connect to your network.
• If you have a VPN secured network (usually a company network), make sure that it will enable new connections.

If your Wi-Fi network is still unable to connect to your NEO machine, we recommend reaching out to your internet provider for further instructions.