How do I quickly set up my NEO coffee machine?

7 min 

How do I rinse my NEO coffee machine?

7 min 

Overview of the NEO coffee machine

7 min 

How do I make my first coffee with NEO?

7 min 

How do I connect my NEO machine?

7 min 

How do I clean my NEO machine?

7 min 

How do I descale my NEO coffee machine?

7 min 

Why does my beverage brew slower or colder than usual?

7 min 

How often do I need to rinse the water tank in my NEO?

7 min 

How do I reset my NEO machine to the factory settings?

7 min 

What does the green LED light mean?

7 min 

How do I compost my NEO pods?

7 min 

How do I make great home compost?

7 min 

How can I personalize my NEO drinks?

7 min 

How do I make the perfect latte macchiato?

7 min 

How do I make the perfect hot chocolate?

7 min 

How do I maintain the jet nozzle?

7 min 

Why do my frothy beverages have less and lower quality milk froth than usual?

7 min 

What does the white LED light mean?

7 min 

What does the white LED light mean?

7 min 

Has my machine overheated?

7 min 

What does a steady red LED light mean?

7 min 

What does a steady red LED light mean?

7 min 

What does a steady red LED light mean?

7 min 

What does a steady red LED light mean?

7 min 

What does a steady red LED light mean?

7 min 

What does a steady red LED light mean?

7 min 

What does a steady red LED light mean?

7 min 

What does a steady red LED light mean?

7 min 

What does the orange LED light mean?

7 min 

What does the blue LED light mean?

7 min 

What does the steady purple LED light mean?

7 min 

What does the steady yellow LED light mean?

7 min 

What does a flashing yellow LED light mean?

7 min 

What happens when I abort the brewing process?

7 min 

How do I unblock the needle?

7 min 

Why won’t my NEO coffee machine switch on?

7 min 

Why is the icon on my NEO machine lit, blinking or not lit?

7 min 

Why is it recommended to pair a device to my NEO machine via Bluetooth?

7 min 

How do I pair my device with my NEO via Bluetooth?

7 min 

Why can’t my device find my NEO machine?

7 min 

Why was the Bluetooth pairing with my NEO machine unsuccessful?

7 min 

Can multiple phones connect to my NEO machine?

7 min 

Why hasn’t my Wi-Fi connection been detected?

7 min 

Why doesn’t my Wi-Fi network appear?

7 min 

Why is my Wi-Fi network no longer supported?

7 min 

Why did my Wi-Fi network fail to connect to my machine?

7 min 

Why has my Wi-Fi network disappeared?

7 min 

What can I do if my home is no longer connected to the internet?

7 min 

Why can’t my NEO machine register to my account?

7 min 

Can my NEO machine connect to Alexa, Google Home, or Apple Home?

7 min 

Why has the Bluetooth reconnection failed?

7 min 

What do I miss out on by not connecting to Wi-Fi?

7 min 

What do I miss out on by not connecting to Bluetooth?

7 min 

Why am I currently unable to connect to my machine?

7 min 

What should I do when a software update is available or in progress?

7 min 

How do I disconnect my machine?

7 min 

What if my Wi-Fi has changed?

7 min 

What if my NEO machine is no longer connected to Wi-Fi?

7 min 

How do I disconnect my machine?

7 min 

How does PREMIO calculate my points?

7 min 

Oops! An unknown error has occurred.

7 min 

How do multiple family members use the same NEO machine?

7 min 

Why am I not receiving NEO points anymore?

7 min 

Can I still earn points after brewing a coffee if I don't have my phone/app?

7 min 

Can I save my customized brew options to my NEO machine?

7 min 

Can I restore the default brew options?

7 min